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Call us anytime 0426 241 676 |
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Drop us a line [email protected] |
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Call us anytime 0426 241 676 |
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Drop us a line [email protected] |
To apply, you will need to complete an online application, provide supporting documents (ID, proof of income, and rental history), and submit a cover letter to strengthen your application. Be sure your referees are aware we may contact them for a reference.
What can I do to improve my chances of getting approved?
· Have all required documents ready before applying.
· Ensure your rental history is up to date.
· Write a cover letter to personalise your application.
· Offer a longer lease term if possible.
How long does it take to process an application?
Applications are typically processed within 48 hours, depending on how quickly references respond. You will be updated throughout the process.
How can I pay my rent?
You can pay your rent via EFT, via RentPay, or by depositing cash at the bank. Water invoices can be paid the same way.
What happens if I can’t pay rent on time?
If you’re experiencing financial difficulties, contact us before the rent due date to discuss your options. We have a zero-tolerance policy for arrears but will work with tenants who communicate proactively.
Can I set up automatic rent payments?
Yes! Setting up an automatic transfer ensures your rent is paid on time and eliminates the risk of damage to your rental history
How do I report a repair?
All repair requests should be logged either in writing via email, or through the Property Me Tenant app with clear details and photos. You will receive notifications throughout the process.
How long does it take for repairs to be completed?
Urgent repairs are attended to immediately, while non-urgent repairs are completed as soon as possible following landlord approval. Timeframes vary depending on contractor availability and owner approval.
What should I do in an emergency repair situation?
For urgent issues (e.g., burst pipes, electrical faults), contact us immediately. If outside business hours, refer to this page for our preferred tradespeople.
Can I break my lease early?
Yes, but you may be required to cover associated costs such as re-letting fees and rent until a new tenant is found. Contact us as soon as possible to discuss your situation.
How do I give notice if I’m moving out?
Tenants on a fixed-term lease must provide at least 28 days' written notice before the lease end date. Tenants on a periodic lease must provide at least 21 days’ notice.
Do I need to have the property professionally cleaned before moving out?
The property must be returned in the same condition as when you moved in, allowing for fair wear and tear. Professional cleaning may be required if the property is not returned to an acceptable standard.
Can I make changes to the property (e.g., painting or installing fixtures)?
Any modifications must be approved in writing by the landlord. Submit a request with details of the proposed changes.
Am I allowed to have pets?
Pet approvals depend on the property and landlord. We advocate for pet-friendly rentals and will always discuss pet applications with landlords.
Can I add or remove someone from the lease?
Yes, but any changes to the lease require landlord approval and updated paperwork. Contact us to discuss your request
📩 Still have questions? Contact us—we’re happy to help!